the 411 on creating well defined KPI’s
We are big believers in the fact that data makes the world go round. And if you are active in a VoC program, you are likely accumulating large amounts of data without a real sense of what to do with...
View ArticleThe importance of measuring the right things
If you’ve been a regular reader of this blog, you’ll be familiar with our passion for Voice of Customer and our belief in the value of metrics generated through opt-in feedback processes. If we had...
View ArticleLocation, location, location: The key to real estate – and VoC – value
The CX LabNotes blog has long been a proponent of the power of customer-initiated engagement – that is providing your customers with the opportunity to talk to you on their terms whenever, wherever and...
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